The mobile devices available for purchase through our shop typically come with a 90-day warranty. It’s important to note that this warranty does not cover water damage, physical damage, or any damage related to customer misuse. Additionally, please be aware that we do not offer refunds on purchases. If a problem arises during the warranty period, we will repair the device. In cases where a repair is not feasible (as determined by the store), we will provide a replacement unit in similar condition from our supplier, though there may be a waiting period for the replacement to arrive. Please feel free to inquire with our staff to get specific details on the warranty for the device you are interested in.

Accessories in our shop are typically sold without warranties, and the terms of coverage, if any, can vary by product. It’s important to note that once our accessories leave the shop, they are not eligible for return or refund. We recommend consulting with our staff for specific details regarding the warranty for a particular accessory, as the availability of warranty coverage may differ based on the accessory type.

Our technicians make every effort to preserve your device’s water-resistant features during repairs. However, it’s essential to understand that we cannot guarantee water resistance in all cases. Once a device is opened for repair, the water resistance or waterproofing may be compromised. We do our best to maintain this feature, but it may not be as effective as when the device was brand new. If water resistance is a crucial concern for you, we recommend discussing this with our technicians for more information specific to your repair.

At our shop, we prioritize the use of high-quality replacement parts in our repair services. While our goal is to offer reliable and cost-effective repair solutions, it’s important to note that Apple does not typically provide original parts to non-Apple technician shops. Therefore, for Apple devices, we utilize the best available aftermarket parts. However, for other manufacturers, original parts are often accessible, albeit at a different price point. We encourage you to discuss your specific needs with our staff, and they will provide you with more details about the parts used for your particular repair.

After specific repairs, like a battery or screen replacement, your iPhone might display a message indicating that the repair was conducted by a non-authorized service provider. It’s crucial to understand that this message doesn’t affect the functionality of your device.

For Apple repairs, it’s important to note that, on certain models, some components are serialized and tightly integrated with the motherboard. Programming these components typically requires the expertise of an Apple technician and may come at a premium cost. However, upon special request, our shop can perform such programming. For more information on this, please consult with our staff to receive additional details and pricing.

Face ID issues can arise after an ear speaker replacement because the TrueDepth sensor, proximity sensor, and ear speaker are interconnected components. These elements play a crucial role in the Face ID system. When any of them is replaced, it can potentially impact Face ID functionality. In most cases, our technicians will inform customers prior to the repair whether Face ID can be preserved or not. To restore Face ID, original or serialized components are typically required, which may involve specialized programming. In some cases, micro-soldering techniques might be employed to preserve Face ID, although success is not guaranteed. If you encounter Face ID issues after a repair, we recommend consulting with our technicians for a comprehensive assessment and potential solutions.

At our shop, our foremost commitment is to provide high-quality replacement parts for your repair. While we endeavor to source original manufacturer parts, it’s important to be aware that their availability may vary, especially when it comes to Apple products. In many cases, for devices from other manufacturers, we can readily access original parts.

However, it’s worth noting that original parts, including Apple parts, often come at a different price point compared to aftermarket components. We take pride in using top-notch aftermarket parts to ensure the highest quality, even though they might not carry the manufacturer’s branding. If you have specific preferences for original parts, please discuss your requirements with our staff, and they will provide you with more information on pricing and availability

Providing your password during the repair process is not obligatory, but it can be essential for certain diagnostics and testing procedures. It’s important to know that your data privacy is a top priority for us, and we have measures in place to safeguard your information.

However, it’s crucial to be aware that if you choose not to provide the password, our technicians may be unable to thoroughly test your device. In such cases, this might affect the warranty on the repair. Our store may not be held liable for any issues that may arise if the device cannot be tested to confirm whether they existed before the repair or were caused by the repair process. Your cooperation in providing access to your device can help us provide you with the best possible service and warranty coverage.

In general, the repair process should not lead to data loss, especially for repairs like battery replacement or screen repairs. However, we recommend taking the precaution of backing up your device before any repair to safeguard your data.

For some complex repairs involving the motherboard or other internal components, it is advisable to back up your data in all cases. When we open the device, we may encounter unexpected issues or damage, and the extent of damage may not be clear until the device is examined. We make every effort to ensure the safety of your data during the repair process, but having a backup in place provides an additional layer of protection for your valuable information. Your data security is of utmost importance to us, and we take the necessary precautions to keep it safe.

Safeguarding the privacy of your personal data is our utmost priority. We have implemented rigorous procedures to protect your information. It’s important to note that we do not access or retrieve your personal data without your explicit permission.

During the repair process, your data’s security and confidentiality are rigorously maintained. However, we want to make it clear that we do not assume any liability for your data. While we take every possible measure to safeguard your information, if you are still concerned about your data, we recommend that you back up your data and delete it from the phone before bringing it in for repair. This added precaution can ensure the safety of your valuable data. If you have any specific requests or concerns regarding data privacy, please feel free to discuss them with our technicians during the repair process.

Yes, we provide data recovery and transfer services for non-functional devices. Our technicians can guide you through the process and provide you with more information. It’s important to note that for us to assist with data transfer, the non-functional phone needs to be temporarily made functional, even if only for the duration of the data transfer. If the phone’s motherboard is damaged to the extent that it cannot be powered on, data retrieval may not be possible. While we will make every effort to facilitate data transfer, we cannot guarantee its success in such cases.

For some complex repairs involving the motherboard or other internal components, it is advisable to back up your data in all cases. When we open the device, we may encounter unexpected issues or damage, and the extent of damage may not be clear until the device is examined. We make every effort to ensure the safety of your data during the repair process, but having a backup in place provides an additional layer of protection for your valuable information. Your data security is of utmost importance to us, and we take the necessary precautions to keep it safe.

We do not offer services related to hacking or cybersecurity assessments. If you suspect that your phone has been compromised or if you have concerns about security threats, we strongly recommend reaching out to a certified cybersecurity professional or contacting your device’s manufacturer for assistance.

However, we can assist you in wiping your phone, which involves deleting all data and restoring it to its factory settings. This can help remove most potential threats, but we do not assume any responsibility or provide guarantees regarding the complete removal of threats. Data wiping is one measure we can take to attempt to remove potential issues. It’s important to understand that we are not equipped to check for hacking or other cybersecurity threats.

For some complex repairs involving the motherboard or other internal components, it is advisable to back up your data in all cases. When we open the device, we may encounter unexpected issues or damage, and the extent of damage may not be clear until the device is examined. We make every effort to ensure the safety of your data during the repair process, but having a backup in place provides an additional layer of protection for your valuable information. Your data security is of utmost importance to us, and we take the necessary precautions to keep it safe.

Yes, we offer unlocking services for a wide range of SIM card carriers. Our experienced technicians can assist with unlocking your phone from most carriers. However, please note that there may be certain carriers for which we do not have the capability to provide unlocking services. To determine if we can assist with your specific carrier, please consult with the staff member assisting you for more details.

However, we can assist you in wiping your phone, which involves deleting all data and restoring it to its factory settings. This can help remove most potential threats, but we do not assume any responsibility or provide guarantees regarding the complete removal of threats. Data wiping is one measure we can take to attempt to remove potential issues. It’s important to understand that we are not equipped to check for hacking or other cybersecurity threats.

For some complex repairs involving the motherboard or other internal components, it is advisable to back up your data in all cases. When we open the device, we may encounter unexpected issues or damage, and the extent of damage may not be clear until the device is examined. We make every effort to ensure the safety of your data during the repair process, but having a backup in place provides an additional layer of protection for your valuable information. Your data security is of utmost importance to us, and we take the necessary precautions to keep it safe.

We do not offer services to remove forgotten Apple IDs. For Google accounts, we do provide assistance, although it’s important to note that not all devices are unlockable. We will make every effort to unlock your device, but success is not guaranteed. If you have concerns about a forgotten Apple ID, please contact Apple support for assistance. If it’s a forgotten Google account, please consult with our staff, and we can provide more information on the steps we can take to assist you.

Yes, we do buy broken or non-functional phones from customers. However, the purchase price and whether we can buy the device will depend on the specific condition and the model of the phone. We reserve the right to refuse to purchase any device that we consider unsalvageable. For a free evaluation of your device, please visit our store and consult with our staff. If you have any further questions or need additional assistance, our knowledgeable staff is available to assist you.

We maintain a vast inventory of parts for various manufacturers, ensuring that we can complete the majority of repairs on the same day. For popular devices from manufacturers such as Apple, Samsung, and other major brands, we often complete the repair within 30 minutes to an hour.

In the rare instance when a specific part is not readily available in our stock, we can typically source it for the next business day. If the required part is exceptionally rare or requires a longer lead time, we will provide you with a clear timeline for when it can be made available.

Our commitment is to complete your repair efficiently while upholding the highest quality standards. To get a precise estimate for your specific repair, we recommend reaching out to our staff or visiting our store. They will keep you informed about the repair duration throughout the process.

Yes, we do offer water damage repair services. Water damage can be a common issue, and our skilled technicians are experienced in diagnosing and repairing devices affected by water or liquid damage. It’s important to bring your water-damaged device to our store as soon as possible to increase the chances of a successful repair. The extent of the damage and the specific repairs needed will be assessed by our technicians, and they will provide you with a detailed evaluation and estimated repair timeline. If you have a water-damaged device, please visit our store or contact our staff for further assistance.